Do you ship to Canada or overseas?
While we love our international friends, we can only ship internationally if you use your own FedEx or UPS account (please note that additional handling fees will apply). To place an order for international delivery or an order within the United States but using a credit card tied to a foreign address, please contact our team at firstname.lastname@example.org for assistance.
Can I choose flavors to make a custom box?
Custom boxes are only available at our chocolate store at 460 Pine Ave and are not available online.
Do you gift-wrap?
While we don’t provide gift-wrapping services, you can add ribbon and a gift note to your order. please contact our team at email@example.com for assistance.
Do you offer tours of your factory?
As a small, artisan manufacturer, we do not offer tours of our kitchens at this time. Our kitchens are active work facilities, and we do not have space or credentials to host tours.
Can I take signature service off my order? Can I add one?
Absolutely! If signature service was added in error or you would like to add it to an order, please contact us at Customer Service at firstname.lastname@example.org as soon as possible.
I received a lovely gift of chocolates, but there’s no card and I don’t know who it’s from?
No problem; we would be more than happy to look up the sender for you. Please contact us at Customer Service at email@example.com
Romeo Chocolates aims to completely satisfy all customers. We stand behind everything we make and guarantee that our chocolates leave our facility in peak condition. Due to the perishable nature of our product, we are unable to provide refunds or exchanges for items that are not damaged or defective. If you receive a damaged or defective item, please contact us immediately.
For items purchased online:
We are happy to send you replacement items or to refund the original purchase price (excluding shipping) if the product is damaged. We cannot be held responsible for the following: delays caused by weather, mechanical failure or other acts beyond our control, incorrect or incomplete addresses input by the purchaser on the original web order, dislike of general taste of the product.
For Items purchased with Online Gift Cards:
If you used an online gift card to place an order then your refund will be issued back onto your gift card for future use at romeochocolates.com.
For items purchased at 460 Pine Ave:
We are happy to provide a replacement item or refund (with original receipt) for damaged or defective items. If possible, please return the remainder of the product in its original packaging. We cannot be held responsible for items which are not shipped by us.
Taxe info : 10.25%
We want to make sure you receive the freshest product possible, as our products do not have preservatives. We ship our products via FedEx Monday – Thursday – either overnight or two-day air. We cannot ship Friday to Sunday, because chocolate will melt at FEDEX over the weekend. Have additional questions about shipping? Please don’t hesitate to e-mail us your inquiry!
OUR WEEKLY SHIPPING SCHEDULE
- Place your order Monday ❱ Your order ships Tuesday
- Place your order Tuesday ❱ Your order ships Wednesday
- Place your 2-Day order Wednesday ❱ Your order ships Monday
- Place your Overnight order Wednesday ❱ Your order ships Thursday
- Place your order Thursday-Sunday ❱ Your order ships Monday
- 2-Day: $15
- Standard Overnight: $20
- Priority Overnight Shipping: $25 (arrives by 10:30 a.m. next business day)
- Orders shipping to Hawaii or Alaska must ship Priority Overnight
Do you Guarantee Delivery Dates and Time?
We can guarantee your order will ship on-time from our facility according to our shipping schedule above; however, we cannot predict unforeseen circumstances (Winter storms, hurricanes, flooding, etc. ) with FedEx in which their delivery may experience delays. Because there are some forces of nature that are out of our hands, we cannot guarantee delivery times once your order is out for delivery.
Because chocolate can be quite temperamental to ship, we include ice packs in orders going to warm climate at no charge to you!
Adding Signature Service
FedEx has permission to leave packages at the recipient’s address if no one is there to sign for it; however, FedEx may require a signature for delivery, in which case the recipient will need to follow up with FedEx. Romeo Chocolates is NOT responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We suggest shipping to a daytime/business location when possible. We offer FedEx’s ‘Signature Required for Delivery’ service. You can select this option on the checkout page for an additional charge of $4.50. If you select, “Signature Required for Delivery,” your package will not be delivered unless it is signed for. If no one is present, FedEx will make two more attempts before they return the package to us. Romeo Chocolates will not refund purchases if the product is damaged or melted after the first delivery attempt or if it is returned to us by FedEx.
When your order ships, you will receive an email which includes your tracking number. If you have trouble tracking your order, please give us a call and we can assist you in contacting FedEx.
Please double-check shipping addresses(es) before submitting your order. Romeo Chocolates cannot be responsible for orders delayed or returned due to incorrect or undeliverable addresses (i.e. PO boxes) provided by the customer.
We realize that you may want to send a gift as a surprise. However, in order to prevent delays, we recommend you notify the recipient of the shipment prior to arrival. Also, we encourage you to include gift note at checkout (for no additional fee) so that your recipient knows to thank you.
Shipping is applied to the pre-discounted total when using a promotion code.
If you notice an error on your order, please notify by calling 562-500-5097 as soon as possible. We will make every effort to fix the error before your order is shipped.